Shipping Policy

ZenStorage currently ships from our U.S.-based warehouse to customers in the United States.

Order Processing

Orders are normally processed within 1–2 business days after payment is confirmed. Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Processing time is separate from transit time. You will receive a shipping confirmation email with tracking information after your order ships.

Shipping Rates

  • Free U.S. shipping on orders $49+ after discounts.
  • Orders under $49 after discounts: The available shipping rate is shown at checkout before payment.
  • Expedited shipping: If available for your address and order, the rate is shown at checkout.

Estimated Delivery

  • Standard shipping: Approximately 3–5 business days after shipment.
  • Expedited shipping: Approximately 2–3 business days after shipment, when available.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, address issues, and other events outside our control may affect delivery.

Shipping Coverage

We ship to the 48 contiguous U.S. states. For Alaska, Hawaii, Puerto Rico, or other U.S. territories, email contact@zenstorage.com before ordering so we can confirm availability and cost. We do not currently ship internationally.

Tracking

Tracking details are emailed after shipment. If you have not received a tracking email within 3 business days after placing your order, check your spam folder and then contact us at contact@zenstorage.com.

Address Changes

Please review your shipping address before checkout. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters processing or ships. Additional carrier costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Lost, Damaged, or Missing Packages

If your package arrives damaged, contains the wrong item, or is marked delivered but cannot be located, contact us within 7 days at contact@zenstorage.com. Include your order number and photos when applicable. We will review the issue and arrange an appropriate replacement, reshipment, or refund.

Contact

Shipping questions can be sent to contact@zenstorage.com.