Shipping Policy

Processing Time

All orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or US public holidays will be processed on the next business day.

You'll receive a confirmation email with a tracking number once your order has shipped.

Shipping Speed & Delivery

We ship all orders from our US-based warehouse. Standard delivery timeframes after shipping:

• Standard Shipping (Free on orders over $49): 3–5 business days

• Expedited Shipping (if available at checkout): 2–3 business days

Delivery times are estimates and may vary due to carrier delays, weather, or high-volume periods such as holidays.

Shipping Rates

• Orders over $49: FREE standard shipping

• Orders under $49: Flat rate calculated at checkout

Shipping Coverage

We currently ship to all 48 contiguous US states. Shipping to Alaska, Hawaii, Puerto Rico, and US territories may be available at an additional charge — please contact us before placing your order to confirm availability.

We do not currently ship internationally.

Order Tracking

Once your order ships, you'll receive an email with your tracking number. If you haven't received a tracking email within 3 business days of ordering, please check your spam folder or contact us at  contact@zenstorage.com.

Lost or Damaged Packages

If your package arrives damaged or is marked as delivered but hasn't arrived, please contact us within 7 days at  contact@zenstorage.com. Include your order number and photos of any damage if applicable.

We'll work with you to resolve the issue quickly — either by resending your order or issuing a full refund.

Questions?

Email us any time: contact@zenstorage.com