Return Policy
We want you to feel confident shopping with ZenStorage. Most items may be returned when you contact us within 30 days of the purchase date, subject to the conditions below.
Return Eligibility
- Contact us within 30 days of the purchase date.
- Items must be unused, unwashed, and in their original condition.
- Items must include the original packaging, inserts, parts, and accessories.
- Proof of purchase or your ZenStorage order number is required.
Regularly discounted items are eligible for return unless the product page clearly identifies the item as “Final Sale.” Gift cards, digital products, and items marked Final Sale cannot be returned.
How to Start a Return
Email contact@zenstorage.com with your order number, the item you wish to return, and the reason for the return. For damaged, defective, or incorrect items, please also include clear photos of the item and packaging.
Please wait for return authorization and return instructions before sending anything. Returns sent without authorization, or sent to the manufacturer, may not be accepted.
Return Shipping
- Damaged, defective, or incorrect items: Contact us within 7 days of delivery. Once confirmed, ZenStorage will provide a prepaid return label or another appropriate resolution at no cost to you.
- Change of mind, incorrect size selection, or ordering by mistake: The customer is responsible for return shipping. Original shipping charges, if any, are non-refundable.
We recommend using a trackable shipping service. ZenStorage is not responsible for customer-arranged return packages lost in transit.
Exchanges
We replace items that arrive damaged, defective, or incorrect, subject to availability. For a different size, color, or product, please return the original eligible item and place a new order.
Contact
Questions about a return? Email contact@zenstorage.com.
