Refund Policy

This Refund Policy works together with our Return Policy. To request a return, email contact@zenstorage.com within 30 days of the purchase date.

Return Inspection

After your return is delivered to us, we will inspect it and email you with the approval or rejection of your refund. Items must meet the eligibility requirements in our Return Policy.

Approved Refunds

Approved refunds are issued to the original payment method within 5 business days after inspection. Your bank or card issuer may require an additional 5–10 business days to post the credit to your account.

The refunded amount includes the eligible returned merchandise and applicable taxes. Original shipping charges are non-refundable unless the return is caused by a damaged, defective, or incorrect item sent by ZenStorage.

Partial or Rejected Refunds

A refund may be reduced or rejected if an item shows signs of use, washing, customer-caused damage, missing parts, or missing original packaging. We will explain any deduction or rejection by email.

Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery at contact@zenstorage.com with your order number and clear photos. Once confirmed, we will arrange a prepaid return, replacement, or refund as appropriate.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or shipped. If it has already shipped, the standard return rules apply.

Late or Missing Refunds

If more than 10 business days have passed since we confirmed your refund, first check with your bank or card issuer. If the refund still cannot be located, email contact@zenstorage.com.